Refund & Replacement Policy

Effective Date: August 5, 2026

At Magnetize This, every order is custom-made just for you. We want you to love your magnets, and we're committed to making things right if you're not completely satisfied.

Our Happiness Guarantee

If you're not happy with your order for any reason, please contact us within 7 days of receiving your package.

Our goal is to ensure you receive a product you'll be proud to display or give as a gift.

Step 1: We'll Reprint Your Order

If your magnets arrive with a manufacturing defect, print issue, damage, or if you're simply dissatisfied with the finished product, we'll gladly reprint your order at no additional cost.

In some cases, we may ask for photos of the product to help us understand the issue and improve our quality.

Step 2: Full Refund

If a replacement does not resolve the issue, or you would prefer not to receive a replacement, we'll gladly provide a full refund for your order.

Requests After 7 Days

Because every product is custom-made, refund or replacement requests must be made within 7 days of delivery.

Requests received after 7 days are not eligible for a refund.

However, we value our customers and, depending on the circumstances, we may offer store credit toward a future purchase at our discretion.

Order Changes & Cancellations

Because production begins quickly, orders may only be changed or canceled before production has started.

If you need to make a change, please contact us as soon as possible after placing your order. While we'll do our best to accommodate your request, we cannot guarantee changes once production has begun.

Personalized Products

Each Magnetize This product is custom-created using the photos and information you provide.

We cannot offer refunds or replacements for issues resulting from:

• Low-resolution or blurry images provided by the customer

• Spelling, dates, or personalization errors submitted with the order

• Customer-approved image placement or cropping

• Incorrect shipping information provided during checkout

If you're unsure about your photos before ordering, we're happy to help answer questions.

Shipping Damage

If your order arrives damaged during shipping, please contact us within 7 days of delivery and include photographs of both the product and the packaging. We'll work quickly to replace your order or provide another appropriate solution.

How to Request a Replacement or Refund

Please contact us with:

• Your order number

• A brief description of the issue

• Photos of the product, if applicable

We'll review your request promptly and work with you to make it right.

At Magnetize This, our goal isn't just to make custom magnets. It's to create keepsakes you'll love for years to come.